Mercedes has over 20 years of service with Indiana University. She worked at the Indianapolis campus for 15 years before transferring to Bloomington to work for the Office of the Registrar. She later accepted her current position of Director of Administrative and Fiscal Affairs with the Office of Enrollment Management.

A native of Lima, Peru, Mercedes graduated with a Bachelors in Administrative Sciences from the University of Lima and later obtained a professional licensure from the same institution. She came to the USA and IU as an exchange visitor in training and graduated with an MBA from the IU Kelley School of Business in 1991. Mercedes is currently a doctoral student in the Higher Education and Student Affairs program with the IU School of Education. During her tenure at IU Mercedes has served as an administrator in the areas of finance, operations, personnel and strategic planning.