Melissa is an Indiana native who came to Indiana University Bloomington as an undergraduate student in 1996. In 2001, she began her career in the Office of Student Financial Assistance as a Records Service Representative. Throughout her time in the OSFA, Melissa has worked in all operational areas of the office in a  variety of different roles and has gained valuable experience in the areas of project management, problem-solving and staff supervision. She has a Bachelor’s degree from Indiana University Bloomington and a Master’s degree from Indiana University Purdue University Indianapolis.