Director, Student Central
Student Central was created at Indiana University to provide a comprehensive student service center for prospective, current, and former students to make it easier for these students to conduct business with IU. Student Central is currently configured to provide in-person, phone and email support for the Office of Student Financial Assistance, the Office of the Registrar, and the Office of the Bursar. Staff in Student Central are trained in all three service areas ensuring a comprehensive interaction with students and supporting the recruitment and retention of students at IU. The recent addition of an online virtual agent called Ask Student Central provides 24/7 access to hundreds of responses based on natural language questions. This one stop model for delivering student services is part of emerging campus strategies to ensure the effective delivery of high quality student services at IU Bloomington.